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Terms & Privacy Policy

Your privacy matters to us. Please review our terms of service and privacy practices below.

Terms of Service

Last updated: February 2026

1. Acceptance of Terms

By accessing and using the Human First Therapy website (lightblue-wren-257098.hostingersite.com), you agree to be bound by these Terms of Service. If you do not agree with any part of these terms, please do not use our website.

2. Services

Human First Therapy provides psychotherapy and counselling services in Ottawa, Ontario. Information on this website is for general informational purposes and does not constitute medical or therapeutic advice. The therapeutic relationship begins only when a formal agreement is established between you and your therapist.

3. Appointments & Cancellations

Appointments can be scheduled through our contact form, by phone, or by email. We require at least 48 hours’ notice for cancellations or rescheduling. Missed appointments or late cancellations may be charged the full session fee. In case of emergencies, please contact us as soon as possible.

4. Fees & Payment

Therapy fees vary by therapist and are listed on individual therapist profile pages. Fees range from $140 to $300 per session. Payment is due at the time of service. We do not bill insurance companies directly, but we provide receipts for submission to your insurance provider for potential reimbursement.

5. Confidentiality

All information shared during therapy sessions is confidential and protected under the Personal Health Information Protection Act (PHIPA) and the standards of the College of Registered Psychotherapists of Ontario (CRPO). There are limited exceptions to confidentiality as required by law, including:

  • Imminent risk of harm to yourself or others
  • Suspected abuse or neglect of a child or vulnerable person
  • A court order requiring disclosure
  • As otherwise required by law

Your therapist will discuss the limits of confidentiality with you at the beginning of your therapeutic relationship.

6. Professional Standards

Our therapists are registered with or in the process of registering with the College of Registered Psychotherapists of Ontario (CRPO) and adhere to their standards of professional conduct. All therapists carry professional liability insurance.

7. Website Use

You may use this website for lawful purposes only. You agree not to:

  • Use the website in any way that could damage or impair its availability
  • Attempt to gain unauthorized access to any part of the website
  • Use the website to transmit harmful or malicious content

8. Intellectual Property

All content on this website — including text, images, logos, and design — is the property of Human First Therapy and is protected by Canadian copyright law. You may not reproduce, distribute, or use any content without our written permission.

9. Limitation of Liability

Human First Therapy provides this website and its content on an “as is” basis. We make no warranties regarding the accuracy or completeness of the information provided. We are not liable for any damages arising from your use of this website.

10. Changes to Terms

We may update these terms from time to time. Changes will be posted on this page with an updated revision date. Your continued use of the website constitutes acceptance of the revised terms.

Privacy Policy

Last updated: February 2026

Human First Therapy is committed to protecting your personal information and your right to privacy. This Privacy Policy explains how we collect, use, and safeguard your information when you visit our website or use our services.

1. Information We Collect

Information you provide to us:

  • Contact form submissions: name, email address, phone number, and message content
  • Appointment requests: name, contact details, and reason for inquiry
  • Therapeutic records: health information shared during therapy sessions (governed separately under PHIPA)

Information collected automatically:

  • Browser type and version
  • Pages visited and time spent on the website
  • Referring website or source
  • General geographic location (city/region level)

2. How We Use Your Information

We use your personal information to:

  • Respond to your inquiries and contact form submissions
  • Schedule and manage appointments
  • Provide therapeutic services
  • Improve our website and services
  • Comply with legal obligations

We do not sell, rent, or share your personal information with third parties for marketing purposes.

3. Cookies

Our website may use cookies and similar technologies to improve your browsing experience. Cookies are small text files stored on your device. You can control cookie settings through your browser preferences. Essential cookies required for website functionality cannot be disabled.

4. Data Security

We implement appropriate technical and organizational measures to protect your personal information, including:

  • Encrypted data transmission (SSL/TLS)
  • Secure storage of personal health information
  • Access controls limiting who can view your information
  • Regular security assessments

While we take reasonable precautions, no method of transmission over the internet is 100% secure.

5. Your Rights

Under Canadian privacy law (PIPEDA) and Ontario health privacy law (PHIPA), you have the right to:

  • Access your personal information held by us
  • Correct inaccurate or incomplete information
  • Withdraw consent for the collection and use of your information
  • Request deletion of your personal information, subject to legal retention requirements
  • File a complaint with the Office of the Privacy Commissioner of Canada or the Information and Privacy Commissioner of Ontario

6. Data Retention

We retain your personal information only for as long as necessary to fulfill the purposes for which it was collected. Therapeutic records are retained in accordance with CRPO guidelines and PHIPA requirements, which generally require a minimum retention period of 10 years from the last date of service (or until a minor client reaches the age of 28).

7. Third-Party Services

Our website may contain links to third-party websites. We are not responsible for the privacy practices of these external sites. We encourage you to review their privacy policies before providing any personal information.

8. Children’s Privacy

Our website is not directed at children under the age of 16. We do not knowingly collect personal information from children without parental consent. If you believe we have collected information from a child, please contact us immediately.

9. Changes to This Policy

We may update this Privacy Policy from time to time. Changes will be posted on this page with an updated revision date. We encourage you to review this policy periodically.

10. Contact Us

If you have questions about this Privacy Policy or wish to exercise your privacy rights, please contact us:

Begin Your Journey

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  • Free 15-minute initial consultation
  • In-person and virtual sessions available
  • Flexible scheduling options
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What to expect

We will match you with a therapist who feels like the right fit, then help you take the next step with clarity.

No pressure. Just a simple start and a human connection.